Nestled in the heart of Singapore’s bustling urban landscape, COMO Metropolitan Singapore offers a serene escape with luxury and holistic wellness. This urban sanctuary, the first COMO property in Singapore, has quickly become a standout destination for travelers. In an exclusive conversation with editor Chandragupta Amritkar, GM Ruby Garcia shares her vision for COMO Metropolitan Singapore, delving into the unique elements that make it a cut above the rest.

What sets COMO Metropolitan Singapore apart from other hotels in the area?

COMO Metropolitan Singapore is designed as an urban sanctuary that allows guests to unwind in a calm and sophisticated atmosphere amidst the bustling city. The presence of COMO Shambhala, our signature wellness brand, means guests have access to a wellness journey that combines fitness, relaxation, and mindful practices. We believe in providing transformative experiences that extend beyond just luxury accommodation and elevate our guests’ stay on a truly personal level.

True, your hotel looks wonderful. Any particular design elements that you would like to highlight?

Thank you! Our design reflects a seamless blend of modern minimalism and elegant functionality, in line with COMO’s design philosophy. From natural materials to subtle, muted color tones, every element is carefully chosen to create an atmosphere of tranquility. I would particularly highlight our use of spaces that allow natural light to flow, enhancing an open, airy feel that’s refreshing. Additionally, our Floral Dive by Thomas Hilland digital wall at the lobby lounge serves as a unique artistic focal point, offering guests an inspiring visual experience the moment they step into the hotel.

What are your top priorities when it comes to the guest experience, and how do you measure and track guest satisfaction?

Our priority is to create a personalized and memorable experience that anticipates our guests’ needs. We want every guest to feel valued and cared for from the moment they arrive until they depart. We track guest satisfaction through regular feedback channels, including post-stay surveys, direct guest comments, and social media. Furthermore, our team undergoes continuous training to improve service standards, and we monitor our performance closely to respond to feedback in real-time, ensuring that each guest’s experience meets the COMO standard.

I thoroughly enjoyed the healthy food, including the Thali – which I am sure Indians will relish. Can you enlighten our readers regarding COMO Shambhala food?

I am delighted to hear that. COMO Shambhala Cuisine is designed to nourish both body and mind, with a focus on ingredients that support vitality. Each dish is crafted with an emphasis on freshness, nutrient-rich whole foods, and a balance of flavors. Our Thali, for instance, brings traditional tastes with a wellness twist, utilizing lighter oils, plant-based proteins, and plenty of vegetables and spices known for their health benefits. The goal is to offer our guests food that is as delightful to eat as it is beneficial, making healthy choices feel effortless and enjoyable.

What are the distinguishing factors about COMO Shambhala Wellness Centre?

Our COMO Shambhala Wellness Centre is not just about spa treatments but offers a holistic approach to wellness that includes physical, mental, and emotional wellbeing. We offer tailored wellness packages, from yoga and Pilates to advanced therapies like Contrast Therapy. We also offer wellness consultations, each designed to help guests reset and rejuvenate. The Centre emphasizes a personalized approach, where each guest’s wellness journey is curated based on their unique needs and goals, making it a destination in itself for travelers seeking an immersive wellness experience.

COMO is committed to reducing its carbon footprint. How do you plan to operate more eco-friendly/be sustainable?

Sustainability is at the heart of COMO’s ethos. At COMO Metropolitan Singapore, we are committed to reducing waste, conserving energy, and supporting local suppliers whenever possible. For instance, our hotel is largely plastic-free, and we implement energy-efficient systems throughout the property. We also support sustainable practices in our sourcing, particularly with our COMO Shambhala Cuisine, which emphasizes local, organic, and seasonal ingredients. We continuously seek innovative solutions to minimize our environmental impact and contribute positively to our community and the planet.

How do you plan to entice HNIs from India and the Middle East?

HNIs from India and the Middle East are discerning travelers looking for unique and high-quality experiences. We aim to appeal to them through our discreet service, strategic location, and of course, our holistic wellness approach with tailored luxury experiences that align with their lifestyle needs. Additionally, our curated dining options, particularly COMO Shambhala Cuisine, resonate with the region’s focus on health and well-being and the availability of Asian spices and fresh ingredients in Singapore. For these guests, we focus on creating a bespoke stay experience with personalized services and exclusive privileges that enhance their sense of place and belonging, creating a true home away from home.

What do you find inspiring about working in hospitality and being a GM?

Hospitality, to me, is about creating moments that resonate with people. The opportunity to shape someone’s travel experience, make them feel at home, and help them unwind or celebrate is truly rewarding. As a GM, I find it inspiring to lead a team united by this vision of exceptional and delightful service. It is a fulfilling role that allows me to innovate and make meaningful changes, and every day brings new possibilities to uplift not only our guests but also the incredible team that brings our vision to life.